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Consumers Rate LG Home Appliances #1 in Customer Satisfaction!

ENGLEWOOD CLIFFS, N.J., Sept. 24, 2019 – LG Electronics USA again leads the home appliance industry, earning the #1 rating in overall customer satisfaction across its home appliance portfolio that includes kitchen and laundry appliances, according to the just-released 2019 American Customer Satisfaction Index® (ACSI) ratings.[1] LG home appliances were rated second to none in overall product quality and value again this year,[2] and took home the highest rankings in laundry for the second year in a row. LG refrigerators also received top rankings in customer satisfaction in this year’s report.

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“As the most-awarded home appliance brand in customer satisfaction and product quality, LG delivers kitchen and laundry innovations that U.S. consumers can rely on to make life easier,” said David VanderWaal, senior vice president of marketing, LG Electronics USA. “When shopping for a new home appliance, check the facts and shop with confidence that you’re getting the best in performance and quality, along with cutting-edge innovation and design with LG.”

The ACSI provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure. For over two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries that together represent a broad swath of the national economy. The only national cross-industry measure of customer satisfaction in the United States, the ACSI measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant U.S. market share.

LG’s top rankings from the ACSI come on the heels of the company earning more J.D. Power customer satisfaction awards for kitchen appliances than any other manufacturer three years in a row. In the 2019 J.D. Power rankings, LG ranks highest in customer satisfaction with dishwashers, French-door refrigerators, side-by-side refrigerators and top-mount freezers, two-door refrigerators. The comprehensive J.D. Power 2019 Kitchen Appliance Satisfaction Study shows that LG refrigerators achieve the highest score in the following factors:performance and reliability, features, styling and appearance, and warranty.[3]

LG home appliances have earned 29 J.D. Power awards since 2006. In addition, the majority of LG home appliances are ENERGY STAR® certified, meaning they deliver energy efficiency without sacrificing performance or style.

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